Patient Rights & Information (Texas LPC)

Your care matters. Your voice matters.
This page outlines your rights as a client and how to access your records, share concerns, and understand billing.

Your Rights as a Client

As a client receiving counseling services in Texas, you have the right to:

  • Be treated with dignity, respect, and cultural sensitivity

  • Participate in your treatment and ask questions at any time

  • Receive clear information about services, fees, and policies before beginning services

  • Provide informed consent and withdraw consent at any time

  • Request changes to your treatment approach or goals

  • Receive services in a safe, professional, and confidential environment

  • Be informed of the limits of confidentiality under Texas law

  • Access your records in accordance with state and federal regulations

  • File a complaint with the licensing board without fear of retaliation

Confidentiality & Its Limits

Your information is kept confidential in accordance with Texas law and professional ethics.

Information may be disclosed without your written consent only when required by law, including:

  • If there is a risk of serious harm to yourself or others

  • Suspected abuse or neglect of a child, elderly person, or vulnerable adult

  • A valid court order or other legal requirement

If you have questions about confidentiality, you are always welcome to ask.

Access to Your Records

You have the right to request access to your clinical records.

To request records, please submit a written request:

Please include:

  • Full name and date of birth

  • Description of records requested

  • Preferred delivery method

  • Signature and date

Requests are typically processed within 10-15 business days.

In accordance with Texas law and professional standards, certain portions of the record may be summarized or withheld if release could be harmful. If applicable, this will be discussed with you.

Complaints & Grievances

If you have a concern about your care, you are encouraged to contact me directly so we can work toward resolution:

  • Email: andrea@andreabattle.com

  • Phone: 832-905-9946

You also have the right to file a complaint with the state licensing board:

Filing a complaint will not affect your access to services.

Billing & Insurance

This practice is private pay and not in-network with insurance panels.

  • Payment is due at the time of service

  • A superbill can be provided for out-of-network reimbursement

  • Coverage varies depending on your insurance plan

For billing questions:

  • Email: andrea@andreabattle.com

For billing disputes: Texas Dept. of Insurance   

  • Texas Department of Insurance

  • Phone 1-800-252-3439 |

  • Website: tdi.texas.gov 

Other Important Contacts:

Federal HIPAA Complaints:

Texas Health Privacy Complaints

Your Voice Matters

You have the right to ask questions, request changes, and share concerns at any time.

Therapy is a collaborative process. You are an active participant in your care.